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Office 365 Management

Nova

Product Brochure

Are you an existing Radar Reporting customer?

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A single platform for total Office 365 management

Nova is a platform of integrated services for Office 365 management. Whether you have one tenant or hundreds, Nova enables you to gain deeper operational control and visibility of your environment, while removing a significant load from IT through sophisticated automation, delegation and policy control in one interface.

Actionable visibility at every level, to deliver full control and platform stability

By integrating crucial management areas into one platform, Nova transforms insights into action with the click of a button.

Cloud Migration
Adoption accelerator
Service monitoring
Reporting and analytics
Delegation and policy control

Cloud Migration

Powerful tenant migration solution offering industry-leading speeds for migrating, relocating, or consolidating Office 365 tenants.

Adoption accelerator

Build data-driven, phased campaigns that speed up the adoption of Office 365 workloads.

Service monitoring

Office 365 workload availability monitoring, using robots deployed on-premises to assess user experience and pinpoint issues.

Reporting and analytics

Detailed Office 365 analytics for monitoring service adoption, license management, mail flow, security settings, permissions, storage optimization, and so much more.

Delegation and policy control

Granular role-based access control and delegated rights tool, with preconfigured and custom management actions.

Secure, flexible access to IT operations and administration

The sophisticated role-based access control built into Nova delivers secure access to end-users for specified tasks, using a least-privilege administrative model. This extends the business value of the platform across critical operations beyond IT administration and support.

Smarter adoption strategies

Adoption Accelerator arms you with the granular usage data you need to locate and segment users that are lagging behind, it then enables you to build sophisticated, multi-phase email campaigns with tips and training content. Once your campaign is up and running, you can track progress, and narrow your scope as your adoption strategy starts working. Find out more about Adoption Accelerator.

Cloud Commander integration

Our industry-leading cloud migration tool has also been integrated into the Nova platform. This means that you can initiate, deploy, and track a tenant migration from the portal. Find out more about our tenant to tenant solution Cloud Commander.

Business Use Cases

Performance Monitoring
Scenario: User sends an email complaining about slow Office 365 performance.

Nova Services:

  • Reporting
  • Service Monitoring
Outcome: Avoid an influx of tickets with a proactive response, giving users the earliest possible warning of an outage and service updates.
Outage Location Tracking
Scenario: Admin/Support get a flood of calls/tickets from users about a possible Office 365 outage.

Nova Services:

  • Service Monitoring
Outcome: Quickly identify the incorrect information and add the user to correct department/ DL membership.
IT Support/ Troubleshooting
Scenario: A user in the Sales Department is receiving emails meant for the Finance Department.

Nova Services:

  • Reporting
  • Delegation & Policy Control
Outcome: Quickly and accurately investigate and respond to Office 365 performance inquiries.
License Management: Cost control
Scenario: Finance & IT wants to know if the organization is utilizing all the Microsoft 365 licenses it’s purchased.

Nova Services:

  • Reporting
Outcome: Assign unused licenses and have accurate license intelligence when it comes time for budgeting and Office 365 renewal.
License Management: Administration
Scenario:R&D uses funds to purchase a group of licenses. They want to ensure those licenses they paid for are not used by other groups of users.

Nova Services:

  • Delegation & Policy Control
  • Reporting
Outcome: Ensure licenses are applied according to what’s been budgeted and what is required for a specific role.
Adoption Acceleration
Scenario: Leadership wants to know if users are adopting all of the Office 365 workloads that your organization is paying for.

Nova Services:

  • Reporting
  • Security & Audit
Outcome: Create data-driven training and identify who needs it. Track trends to evaluate success of a rollout and course-correct if adoption isn’t improving.
Compliance & Policy Enforcement
Scenario: Administrator needs to ensure that the organization is adhering to policy.
Nova Services:

  • Reporting
Outcome: Take corrective action to implement or update policies to lower the organization’s risk profile.
Investigation
Scenario: The contents of a confidential file show up in a competitor’s report. Leadership needs real answers now.
Nova Services:

  • Security & Audit
Outcome: Faster investigation and remediation of suspicious events. Set up alerts to notify when confidential documents are downloaded.
Security Data Aggregation
Scenario: A user reported a lost mobile device that contains company data.
Nova Services:

  • Reporting
  • Delegation & Policy Control
  • Security & Audit
Outcome: Secure user’s account quickly and address any unsanctioned actions taken. Strengthen mobile device policies accordingly.
Safe IT delegation
Scenario: Admin/Help Desk receives daily requests to create new Microsoft Teams/Channels. User waits in a long support queue.

Nova Services:

  • Delegation & Policy Control
Outcome: Faster time to resolution. More granular administration options for Teams than natively available.
Business user self-service
Scenario: A user changed their last name or phone number. User has to wait in a queue while Support gets around to this low-priority/value ticket.

Nova Services:

  • Delegation & Policy Control
Outcome: Faster time to resolution. Information is updated more frequently by users, leaving IT to focus on high-priority/impact tickets.
Help desk
Scenario: Organization has acquired a company. Help desk needs access to administer Exchange Online without having dedicated admin accounts in the acquired tenant.

Nova Services:

  • Delegation & Policy Control
Outcome: Make the acquisition transition easier and more secure without multiple admin accounts/passwords.

Take the next step towards advanced SaaS management

Contact us to see how Nova can streamline operations, deliver full control of your environment, and empower your IT Teams to work on processes, rather than getting tied up in them.