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Partner Case Study: Managed Service Provider, XTECHS, strengthens security and support services with Quadrotech Radar Reporting

 

XTECHS logo

XTECHS, an enhanced support and managed service provider based in California was looking for a way to add value to their managed customers. While exploring Office 365 security reporting options for one of their customers, they came across Quadrotech Radar Reporting and were impressed with the easy to manage Partner Portal and robust security reporting with Radar for Security & Audit. XTECHS signed on as a basic Quadrotech partner six months ago and is already realizing the value in the tool and partnership.

Nik Margulski, a Senior Consultant at XTECHS, shared, “Adding Radar Reporting into our product portfolio has really strengthened our managed service offering. It’s a great tool to have in the toolbox when it comes to managing Office 365 for customers and we can set our own margins based on the services we’re providing. The concise reports that Radar Reporting generates give our customers the information they need on their Office 365 security and usage in a clear format. The XTECHS team can quickly export and email that information when requested or even regularly schedule it for the customer.”

“At one of our clients, we used Radar for Security & Audit to identify and ensure that only the correct users have access to administrative privileges within their Office 365 tenant. Using the Radar for Security and Audit module of Radar Reporting, we looked at failed logins and found that every day there were failed login attempts on the Office 365 admin account. We changed the admin account to a standard account with no rights and nothing in it. After that, we set up alerting within the module to send notifications whenever someone successfully logs into that account. We then changed the ‘admin’ account to a different obscure name and set alerting on that account to send notifications of successful logins. Using the Radar Reporting products, we’re able to more easily identify potential security issues, and proactively fix them before they turn into major problems for our customers,” says Margulski.

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