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The Changing Roles of Office 365 Admins

18 Apr 2019 by Becci Velzian

In this video, MVP Tony Redmond and our CTO and MVP Paul Robichaux deliberate the challenges for Office 365 Admins as it is becoming a far more integrated environment. During this discussion, the two MVPs raise many points around the management of Office 365 environments, particularly Apps, Teams, Information Protection, new Microsoft launches and more.

How has the role of Office 365 Admins changed?

The role of Office 365 administrators have changed for multiple reasons. One of the first Tony and Paul bring up is there are now so many more data sources to deal with, because of the increasing number of apps now available, such as Azure Apps, Active Directory, Teams, etc.. Consequently, this gets complicated when assigning Admin control, especially in applications like Exchange.

Their roles change even further beyond that, as automation is centric for making processes and workloads more manageable during certain tasks. Tools such as Graph and PowerShell may be an attractive and obvious choice for Programmers, however, if you’re not, does this now mean Admins have to adapt their role to be able to make their lives easier?

Another theme which is discussed is Microsoft’s new efforts to position themselves as a platform as opposed to a collection of workload silos. However, by doing so, this creates more work for Admins as there are now new technologies they need to adopt and manage. Similarly, Microsoft is making it easier to deploy management because there are new ways to protect content. For example, by applying sensitivity labels for protection in SharePoint, OneDrive and Exchange, and now Teams and Yammer. However, this also creates new challenges because the protected content makes processes more complex.

Tony and Paul also expand on the issue­s Admins experience managing Microsoft Teams, such as should users be able to create Teams? As many who have worked with public folders know, having Teams folders everywhere can be problematic and an additional task to manage. In addition, what is the Teams lifecycle? What do you deploy, how do you keep them active and how do you archive them? These are just some of the many points raised with regards to Teams.

If you want to find out more about how to better manage your Office 365 environment, our market-leading management solution assists you to make smart decisions when delegating control by comprising familiar ideas of hierarchical on-premises Active Directory Organizational Units and Group Policy Objects to an Office 365 tenant. You can find out more information here.