14 Oct 2019 by Nigel Williams
Accelerating Office 365 User Adoption
In this blog, we examine how Adoption Accelerator, a service within Quadrotech’s new Nova SaaS Management platform, can support change management.
Having been with Quadrotech for just over 2 years now, I have been lucky to work with our customers, Microsoft, and industry leaders to understand not only how organizations adopt Office 365, but also how those organizations prepare for the future. It’s very easy to go out and copy an idea or technology from another company, and try and find a problem to fit that technology idea without having a clear understanding from the data, or talking to customers to find out what they really need and what they foresee as the future.
Office 365 management has been a huge problem for a long time, and it suffers from two major issues.
Firstly, to manage Office 365 properly, you need to have Global Admin credentials. Office 365 doesn’t offer delegated or role based management, so for a medium or large enterprise, it’s an all-or-nothing approach whether you’re 1,000 or 100,000 users. That results in huge risk for those organizations, and the potential for catastrophic loss: just imagine if a Global Administrator accidentally removed the legal holds on 10,000 mailboxes instead of one, resulting in all legal data being lost! In addition, the more administrators, the more difficult consistency becomes.
Secondly, while Office 365 administrators work to integrate business processes with Office 365 (and let’s not forget PowerShell is a very powerful thing), end users of Office 365 need to reap the benefits of that integration. IT processes, service management and helpdesks often get in the way, meaning that end users suffer frustrating delays with mundane requests such as adding users, onboarding new employees, gaining access to SharePoint sites, setting up shared mailboxes or Office 365 groups, or performing basic functions like password resets for themselves, colleagues or subordinates.
How do we know this? Simple: we talked to users and customers. We worked with MVPs to understand where Office 365 administration can be improved and streamlined. We got real market feedback.
We have taken all of our experience with PST consolidation projects (imagine bringing together 100,000 PSTs and ingesting their contents into Office 365), migrating 160 billion messages from legacy archives, and managing almost 5 million users on our Radar for Security & Audit platform to do something revolutionary. At the Microsoft Ignite conference in Orlando, we are launching our new Autopilot and Self Service solutions for Office 365 enabling partners, organizations and end users to manage Office 365 like never before.
Why is this revolution and not evolution, you ask? Others have tried – and are trying – to build basic Office 365 Management tools. But a key ingredient is always missing: the ability to learn – from a huge user base – how people actually use Office 365. Without data to learn from, you can only establish basic cloud efficiency at best.
Through a unique combination of Azure ML (Machine Learning) and a continuously self-learning model, it’s possible to take report data, audit events, and metadata to perform smart management actions through a policy-first approach. That gives consistency, a high degree of automation, controlled delegation, authorization and a request-approval framework which brings the end user into the business process.
Make Office 365 administration transparent. Empower your end users!
Come and visit booth 119 at Microsoft Ignite 2017 and see the revolution in Office 365 Management for yourself…