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OneDrive for Business – We couldn't set up this library for you because of a server or list configuration problem

28 Jul 2014 by Emma Robinson

Last week I attempted to synchronise a new SharePoint library to my Windows 8.1 machine using the OneDrive for Business client.
I already had several libraries syncing without problem but this new one just wouldn’t work – I kept receiving a “We couldn’t set up this library for you because of a server or list configuration problem” message when trying to Sync it.

OneDrive for Business Sync Error

OneDrive for Business Sync Error


No amount of rebooting seemed to fix it.
I logged a quick support ticket to Microsoft and they came up with the following solution. It’s not very graceful or pretty, but it works.
Solution

  1. Stop syncing everything by right clicking on the OneDrive for Business icon in the system tray then clicking stop syncing a folder. Repeat this for all libraries.
  2. Right click on the Microsoft Office Upload Center icon in the System Tray. Click Settings and then click Clear Cache.
  3. Right click on the Microsoft Office Upload Center icon in the System Tray and click on Exit
  4. Open the Task Manager (Ctrl+Shift+Escape) and stop kill the two following processes if they are running – GROOVE.EXE and MSOSYNC.EXE
  5. Open the Run dialog box by pressing Windows+R and paste in the following path: %USERPROFILE%
  6. Rename your OneDrive for Business folder and your SharePoint folder for backup purposes.
  7. Open the Run dialog box again and this time navigate to %USERPROFILE%\AppData\Local\Microsoft\Office\15.0\
  8. Delete the OfficeFileCache, SPW and WebServiceCache folders. Skip any files that cannot be deleted and not all users will have all these folders
  9. Restart your PC
  10. Attempt to re-sync the library you were first having issues with. If that works, re-sync your other libraries as well

This resolved it for me and I hope it helps you too.