11 Dec 2019 by Mike Weaver
Integration: The Final Step in Change Management
The final step in successful change management is the Integration stage. Here’s how to bring everything together. Watch now.
Office 365 uptake is growing rapidly – with over 70 million active users connecting to it each month. While this popularity is undeniable, there are still many people out there who have not yet tried it out, especially in an enterprise setting.
So what if your newest employee has never used Office 365 before? They may have come from an organisation that was completely on-premises, they may have relied on an entirely different set of tools, or even another cloud-based productivity suite. How do you ensure that they get the most out of their Office 365 services?
A key step in driving Office 365 service adoption is to provide focused, dedicated on-boarding. Whether your IT team educates your users, or whether you choose to outsource your Office 365 training to a service provider, it is important to ensure that the right amount of time and planning has been invested into it.
Five tips for on-boarding new users:
Three unfamiliar areas:
Measuring the effectiveness of training:
Once training has been conducted, it shouldn’t end there – it’s important to monitor what your users are actually doing with their Office 365 services to see if the training has been taken on board. Usage data of what your users are doing with their Office 365 services can help you to measure the effectiveness of training, as well as helping you understand if your organisation is getting value from the licences you’re paying for.
If your organisation subscribes to Cogmotive Reports, you can use the built-in reports to measure the effects of training, and monitor key adoption metrics. With Cogmotive Reports you can isolate usage data for a sub-set of users and drill down to assess whether – and how – key Office 365 services are being used. For example, you can filter based on the ‘Creation date’ field to find all users who started with your organisation in a particular date range, so you can understand adoption specifically for this group of users. This enables you to monitor the progress of your trainees, and see how they are interacting with the platform.
Alternatively, you can use the Custom Report Builder to create bespoke reports solely for monitoring the adoption progress of new starters. You can use the custom fields to automatically include new users who have joined within a certain timescale, and display their usage on key services. These reports can be scheduled, so that you can run them at regular intervals – perhaps 8-10 weeks after the training, and receive the report directly to your inbox. You can also save the report settings so you can run the report ad hoc, for when you receive an influx of new employees.
Target training and drive adoption based on user behaviour:
Once you understand usage in Office 365 for a specific group of users you can also improve and tailor your training based on the results. For example, if you find that Skype for Business usage has increased over time, but OneDrive for Business adoption appears to be lagging, you can adjust the structure or time allocated to OneDrive in training sessions, or provide additional sessions to place a greater focus on the area that is not being used as widely.
As you can see in the screenshots shown above and below, Cogmotive’s reporting tools allow you to apply filters for multiple fields to identify a specific set of users who started with your organisation at a particular time and haven’t been active on OneDrive for Business during a set time period – or perhaps have never used it. Once you’ve identified the users who aren’t using OneDrive you can arrange a targeted training session on OneDrive for Business, inviting only the specific users who need it.
If you want to measure the effectiveness of your training program, or create a campaign to drive adoption of a service targeted at the users who most need help, why not log in to Cogmotive Reports now, and see how your new starters are using the Office 365 services they’re licensed for?
Not a Cogmotive Reports customer? You can take a free 14 day trial of the full reporting suite, and see what better Office 365 reporting can show you.
Cogmotive is the leading global provider of enterprise level reporting and analytics applications for Office 365. Find out more now.