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Microsoft Teams Adoption: Indicators of Success

Jun 29, 2018 by Chris Cahill

We’ve outlined some compelling reasons to embrace Microsoft Teams, but how do you gauge successful Office 365 user adoption throughout your organization?

Here are a few ways to monitor progress to help ensure your team is making the most of Teams:

Fewer emails

As noted, one of the proclaimed benefits of utilizing the platform is reducing email dependency – ensuring threads remain in one channel rather than dwelling in multiple inboxes – so an obvious place to start is by reviewing Outlook usage.

While neophobia (the irrational fear of learning something new) may prove an initial stumbling block for many, once the collaboration advantages have been given a chance to flourish, you should find internal email numbers reduce substantially, as Teams becomes the primary communication tool.

While Outlook is incredibly powerful and will remain an essential part of your Office 365 makeup, the interface can be a little stagnant, presenting a chronological list of messages that must be waded through in order to find specific conversations, attachments, and so on.

However, with Teams, entire chat histories and shared files – whether with individuals or wider groups – are stored in distinct channels, making it easier to stay on top of respective projects. Thus, reduced email dependency should result in greater productivity, with Outlook searches becoming a thing of the past.

Here’s an example of how you could measure email volume vs Teams adoption, using Quadrotech’s advanced Office 365 management solution, Nova.

A Radar Reporting for Microsoft Teams shot

As you can see in this Internal Mail Traffic Report, the volume of internal mail has decreased steadily. If this was observed, in the context of increased usage in Teams, you could infer that your users might be choosing to communicate on the platform, rather than via email. The Teams Tenant Activity Report below, filtered to show only communications via ‘Chat’ features, highlights an upward trend in Chat messages on Microsoft Teams.

A Radar Reporting screen shot showing Teams usage versus email

Reduced Skype usage

On a similar note, with internal voice and video calling functionality, you should find Teams replaces Skype meetings between colleagues.

Meetings can be arranged via Teams, automatically syncing with Outlook calendars, making for a smooth and efficient process.

Slow adopters will soon realize this becomes essential, as Skype for Business Online is phased out, so it’s worth tracking usage and encouraging the switch now.

Microsoft Teams adoption with the Quadrotech marketing team

Streamlined expenditure

One of the most popular collaboration tools of recent years has been Slack, offering similar messaging features to Teams. However, advanced functionality such as group calling comes at a cost, with a range of premium subscription models available.

If your company has been running Slack (or another third-party equivalent) alongside Office 365, converting to Teams makes sound business sense, reducing overheads by optimizing Office 365 licenses.

Efficiency is also boosted with the ability to track user activity, insights which can be hard to come by when using third-party tools. While you can access Teams reporting in Microsoft’s admin center, our robust Office 365 reporting tool offers more comprehensive analytics.

Nova’s Office 365 Reporting for Microsoft Teams

The following Teams reports are available within Nova.

Daily Activity Report: This allows you to monitor the number of enabled users versus active users, giving you a clear overview of adoption rates.

A screen shot of a Microsoft Teams activity report

User Activity: This allows more in-depth analysis of how individuals use Teams over time, tracking total numbers of chats and calls. You can also export data for further analysis.

Tenant Activity: As the name suggests, this report gives you an overview of Teams usage across the whole tenant, allowing you to track the number of group chats, one-to-one chats, calls, and meetings.

A screen shot of a Microsoft Teams tenant activity report

Device Activity: Providing daily insight into mobile, desktop and laptop usage, while also tracking which operating systems are being used. Such data can be used to review whether security measures need updating.

If you’re looking for barometers of successful Microsoft Teams adoption, the above can help paint a clear picture of where you are and where improvements can be made.

All reports within Nova can be customized, filtered and managed to bespoke requirements, empowering admins to conduct detailed analysis of specific events. If you’re keen to learn more about our advanced Office 365 analytics, why not get in touch with the team today.